These terms and conditions contain essential information about your rights and obligations, as well as conditions, limitations, and exclusions that may apply to you. Please read the following information carefully. Rather than jury trial or class actions, these terms and conditions require the use of arbitration on an individual basis to resolve disputes.

All users acknowledge that access to and use of Earable products are subject to the following terms and conditions, as well as any other applicable laws.​

By using Earable products, you agree that these Terms & Conditions will be governed by Colorado State Laws, and that any legal action arising out of this Agreement will be litigated and enforced under Colorado State Laws. You also agree that any legal disputes arising out of or in connection with this agreement to provide products, recordings, materials, or services, or pertaining to those products, recordings, materials, or services, or in relation to information from the websites or materials, will be resolved through binding arbitration under the Colorado Arbitration Rules, with the arbitration taking place in Colorado.​

Disclaimer

Earable IS NOT INTENDED TO SERVE AS A REPLACEMENT FOR PROFESSIONAL HEALTH CARE OR ADVICE. We are not liable for any health issues that may arise as a result of the recommendations, activities, or other information or events you learn or experience as a result of using Earable. You should read all product packaging and instructions carefully before purchasing or intending to acquire any of the products or services recommended on our website. You acknowledge and agree that you are using Earable at your own risk. You and any of the physicians or health professionals linked with our website do not form a doctor-patient relationship as a result of the information given on this website or your use of any product or service from our website. The FDA has not evaluated the information and assertions about the devices discussed in this article. Furthermore, neither this information nor these assertions are meant to diagnose, treat, or cure any condition.

We DO NOT OFFER ANYTHING that can be used to diagnose, treat, or prevent any medical, mental, or physical ailment.

All of the information provided here is for educational purposes only, and it should not be construed as personal medical advice. As a result, you should not act entirely on the basis of the contents of this information. Instead, readers should seek advice from qualified health professionals on any issues concerning their health and well-being. These items are not intended for symptom management or treatment, and they are not intended to be used in place of any form of therapy or treatment for any symptoms or disorders.

Please contact Earable Inc. and Safety Details for more information.​

Website Disclaimer

The information provided by Earable Inc. ("we," "us," or "our") on https://frenzband.com (the "Site") and our mobile application is for general informational purposes only. All information on the Site and our mobile application is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site or our mobile application. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR OUR MOBILE APPLICATION OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE AND OUR MOBILE APPLICATION. YOUR USE OF THE SITE AND OUR MOBILE APPLICATION AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE AND OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK.

Professional Disclaimer

THE FRENZ BRAINBAND IS NOT INTENDED TO SERVE AS A REPLACEMENT FOR PROFESSIONAL HEALTH CARE OR ADVICE. We are not liable for any health issues that may arise as a result of the recommendations, activities, or other information or events you learn or experience as a result of using Frenz. You should read all product packaging and instructions carefully before purchasing or intending to acquire any of the products or services recommended on our website. You acknowledge and agree that you are using Earable at your own risk. You and any of the physicians or health professionals linked with our website do not form a doctor-patient relationship as a result of the information given on this website or your use of any product or service from our website. The FDA has not evaluated the information and assertions about the devices discussed in this article. Furthermore, neither this information nor these assertions are meant to diagnose, treat, or cure any condition. We DO NOT OFFER ANYTHING that can be used to diagnose, treat, or prevent any medical, mental, or physical ailment. ​All of the information provided here is for educational purposes only, and it should not be construed as personal medical advice. As a result, you should not act entirely on the basis of the contents of this information. Instead, readers should seek advice from qualified health professionals on any issues concerning their health and well-being. These items are not intended for symptom management or treatment, and they are not intended to be used in place of any form of therapy or treatment for any symptoms or disorders. Please contact Earable Inc. for more information. ​ THE USE OR RELIANCE OF ANY INFORMATION CONTAINED ON THE SITE OR OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK.

Refund Policy

We are certain that you will like using your new neurostimulation device. As a result, Earable Inc. provides a 30-day money-back guarantee, beginning on the day you receive your device. If you are unhappy with the results, you have the option of returning your Earable for a full refund.

Please contact the Customer Support team to obtain a refund. After that, they'll take one to two (1-2) business days to process your request. After that, you'll get an RMA number and paperwork. Following receipt of the RMA number and document, you must mail your device within seven (7) days of receiving the above-mentioned files.

​When it comes to refunds, there are a few guidelines to follow: a) For the return shipment, send a tracking number to contact@earable.ai  – Earable Inc. does not cover return shipping costs; b) Earable Inc. does not cover any other fees associated with return shipping, such as customs duties or handling fees; c) The device must be shipped within 7 days of receiving the RMA number or document; d) The device must be shipped in its original packaging; e) The device must be shipped with all of its accessories; f) You must return the device to Earable Inc., Earable Inc. retains the right to refuse or return any devices that are not sent in accordance with the above criteria.As a result, Earable Inc. reserves the right to charge all processing, shipping, and handling fees to the consumer.

We provide refunds based on the mode of payment used at the time of purchase. Your statement may take three to ten (3-10) business days to appear.​

After we receive your merchandise, we process reimbursements in around five (5) business days. Then, once we've received your returned item, we'll send you an email to let you know. In addition, following receiving such notification, we shall inspect your returned goods. We'll also let you know if your refund or exchange has been approved or rejected, which will be at our sole discretion. If your refund is accepted, we'll reimburse it to the same payment method you used to make the original purchase on our website. If your exchange is accepted, we'll deliver it to you at the address and shipping instructions listed on your original order. WE DO NOT PROVIDE REFUNDS OR EXCHANGES ON ANY PRODUCTS DESIGNATED AS NON-RETURNABLE ON THIS WEBSITE.

Please contact support if you have not received your funds after ten (10) days of getting your refund letter.

Within the first two weeks of daily use, Earable are successful for the majority of patients. Some consumers, however, may need up to four weeks to see positive effects. As a result, if you require a few additional days or even weeks, we will gladly extend the return term. Please send an email to contact@earable.ai. Rather than returning our technology too soon, we would rather that you take your time to evaluate its performance.

THE SENDER OF THE DEVICE MUST BE THE SAME AS THE RECIPIENT OF THE ORIGINAL PACKAGE IN ORDER TO PROCESS THE RETURN SHIPPING PROPERLY.

For assistance with your return, please send an email to: contact@earable.ai.​

Order Acceptance and Cancellation

You acknowledge that your order constitutes an offer to purchase all of the products included in your order under these Terms. We must accept all orders, or we will not be obligated to sell you any products. Furthermore, even after we send you a confirmation email with your order number and information of the things you've ordered, we reserve the right to accept or reject your order at our sole discretion. Each approved order will be interpreted by a single agreement that is independent of any other orders.

We'll send you an email confirmation after we've received your order, with your order number and details on the things you've ordered. By contacting our Customer Service Department at contact@earable.ai before we send your order confirmation email, you can cancel your order at any moment. To purchase, import, and use the products, you are solely responsible for obtaining all necessary approvals, permissions, and licenses.

Prices and Payment Terms

(A) The retail price of the product is $490. By pre-ordering the product now, you will not be charged. Instead you sign up to be notified when the product is available to ship. You will have to make a payment of $490 to complete the order then.

(B) We have the right to change any prices, discounts, or promotions listed on our website at any time. The price of a product will be determined by the price in force at the time the order is placed. That information will be included in your order confirmation email. Only orders placed after the price adjustments will be affected. Taxes and shipping and handling expenses are not included in the listed prices. Furthermore, the listed prices do not include any import fees. Customs fees may apply depending on the shipment destination. You must follow all applicable customs and import restrictions in the destination country. The client is responsible for any applicable customs and/or taxes.​

(C) From time to time, we may run specials on the Site that affect pricing. Promotions are governed by terms and conditions separate from these Terms. If the terms of a promotion conflict with these Terms, the promotion terms will take precedence.

(D) Payment terms are at our sole discretion, and unless we agree otherwise in writing, we must obtain payment prior to accepting an order. For all purchases, we take Visa, MasterCard, American Express, Discover, and PayPal. You represent and warrant that I the credit card or PayPal information you provide to us is true, correct, and complete; (ii) you are authorized to use such credit card or PayPal account for the purchase; (iii) any charges you incur will be honored by your credit card company or PayPal; and (iv) regardless of the amount specified on the Site at the time of your order, you will pay all costs incurred at the posted pricing, including shipping and handling charges and any applicable taxes, if any. Payment of the purchase and any other associated fees must be made on time.

Shipments; Delivery; Title and Risk of Loss

(i) Shipping is estimated to begin in May, 2023.

(ii) We will arrange for the things to be delivered to you. Specific delivery choices can be found on each product's page. All shipping and handling expenses will be paid by you during the ordering process.

(iii) When we deliver the merchandise to the carrier, title and risk of loss pass to you. Dates for shipping and arrival are simply estimates and cannot be confirmed. As a result, the projected arrival time once it has been dispatched to the customer is 5 days. We are not responsible for any shipping delays.

Limited warranty

SUBJECT TO THE TERMS HEREIN, WE WARRANT THAT THE PRODUCTS PURCHASED FROM THE SITE WILL BE FREE OF MATERIAL AND WORKMANSHIP DEFECTS FOR THE PERIOD BEGINNING ON THE DATE OF YOUR PURCHASE AND ENDING TWO (2) YEARS LATER (THE "WARRANTY PERIOD"). When we replace a warranted product, we do not extend the warranty period. We have the right to amend the terms of this limited warranty at any time, but any changes will not be retroactive. Only the original purchaser of products from the Site is covered by this limited guarantee. It does not apply to any later or other owners of the product or transferees.

Parties of this agreement

You are one party to this contract. The other party to this contract is Earable Inc.

Earable Inc.

945 9th Street

Boulder, CO 80302, 

USA