Satisfaction Guarantee

14-Day Money Back Guarantee Policy (Limited time offer)

At Earable Neuroscience, we understand the challenges consumers face when making purchasing decisions. To alleviate these concerns, we offer peace of mind with our "14-Day Money Back Guarantee." This special offer is valid for a limited time and applies only to orders from the US market starting March 26, 2024.

If you're not completely satisfied with the product you purchased from our website, you can return it for a refund within 14 days of delivery.

Conditions for the refund via the  "14-Day Money Back Guarantee":

14-Day Money Back Guarantee will not apply if either of the following conditions is not met:

• Orders are placed via our website frenzband.com starting March 26, 2024 from the US market 
• Your refund request is submitted within 14 days of the original delivery date by emailing frenzcare@earable.ai
• The product must be in its original packaging and in "as new" and "re-sellable" condition, and located within the territory of the United States for the return process
• A refund is only possible for end customers and thus not for resellers
• Only one refund per customer can be processed and 1 product per product type can be processed

Return and Refund Process

Step 1: Email refund request to frenzcare@earable.ai

Step 2: Return labels will be provided by us upon confirmation of your return request

Step 3: Upon receiving your return at our fulfillment center, a full inspection will be conducted, and a refund will be issued based on the inspection outcome.

***Note

• A 15% restocking fee (including third-party payment transaction and logistics processing fees) applies to all returns under this policy, calculated based on the total order value minus the original shipping cost.
• The refundable amount will be determined after deducting the original shipping fee and the 15% restocking fee from the total order value.
• If any conflicts occur, our decision will be the final decision.

Please note that policies are subject to change without prior notice.

We encourage users to try the FRENZ Brainband for at least 5-7 nights to experience its efficacy properly. As a product with a 97% customer satisfaction rating, we are committed to ensuring that FRENZ Brainband can best aid your sleep experience.

If you have any questions regarding the eligibility of your product or any other inquiries, please feel free to contact us at frenzcare@earable.ai