1. Delivery Scope:

  • Please note that when purchasing from this international website, the prices will be calculated in either USD or the currency of the receiving country.
  • Please note that when purchasing from this international website, the prices will be calculated in USD, and the exchange rate will depend on the bank providing the service at the time of the transaction. Customers will need to pay additional customs fees, import taxes, and sales taxes (if applicable) according to the regulations of each country.
  • List of Earable® delivery locations: (Denmark, Estonia, Finland, Croatia, Hungary, Iceland, Lituania, Latvia, Malta, Norway, Sweden, Slovakia, Czech Republic, Greece, Liechtenstein, Austria, Spain, Italy, Luxembourg, Netherlands, Portugal, Slovenia, France, Poland, Switzerland, Belgium, Germany, New Zealand, Australia, Cyprus, United Kingdom, Bulgaria, Faroe Islands, Ireland, Monaco, Romania, Saudi Arabia, Hong Kong, Japan Korea (South), Thailand, Singapore, Vietnam, U.S.A, Canada) 
  • Depending on the destination, Earable® Neuroscience’s products may be shipped from either the United States or Vietnam. It is important to be aware that your shipment may be subject to import taxes, customs duties, sales taxes, and fees levied by the customs office of your country upon arrival. These charges are not included in the prices and shipping fees displayed during checkout, and it is the responsibility of the customer to pay for them. To avoid any unexpected costs or issues when receiving your products, we recommend that you contact your local customs office beforehand to obtain more information about the import regulations and taxes that apply to your order.

2. Delivery time

  • The standard delivery time is between 4 - 6 working days, depending on the delivery location.

3. Delivery fees

  • Earable® uses standard delivery methods, and customers are responsible for the delivery fees for all orders. If you require Express Delivery service, please contact us.
  • The shipping fee depends on the delivery location. The delivery fee will be displayed at the Checkout step.
  • Earable® may offer free shipping based on specific time periods and programs. Please carefully read the sales terms and conditions before placing an order.

4. Additional Delivery Regulations 

  • Customers are requested to provide the most accurate shipping address to ensure successful delivery of their orders.
  • Please provide the most accurate shipping address to ensure successful delivery of your order. In the event of unsuccessful delivery due to an incorrect provided shipping address, the shipping costs will not be refunded, and any additional costs incurred will be charged to the customer based on the decision/price of the shipping provider. The payment method for these fees will be determined by the shipping provider.
  • In case customers want to change the shipping address, please contact our Customer service team to update the information as soon as possible. If the order has not been handed over to the shipping carrier, Earable® will assist customers in changing the delivery address according to their preferences. In the case where an order has been shipped and is lost or damaged due to an incorrect address provided, Earable ® will not be responsible for compensation, refund, or cancellation.
  • The risk and ownership of the product will be transferred to the customer from the moment the recipient signs the Delivery Receipt from the shipping carrier. Customers are required to keep the Delivery Receipt for reconciliation or to address any potential issues related to the product (if any).