1. Return Condition
"Try-and-return" option is not available. We only accept exchanges under the following conditions:
- Incorrect Goods: If the received goods do not match the type, model, or specifications as ordered during the purchase or displayed on the website at the time of ordering.
- Insufficient Quantity or Incomplete Set: If the order is found to have a shortage in the quantity of items or if the set is incomplete as per the specified order.
- External Damage: In case of visible external damage such as torn packaging, peeling, or breakage.
Customers are entitled to check the condition of the goods upon delivery/receipt.
Customers are required to provide relevant documentation as evidence of the deficiencies to facilitate the return/exchange process.
2. Exchange/Return Methods:
- In the event of incorrect goods resulting from a wrong delivery or quantity, we will exchange them for the correct type of product originally ordered by the customer."
- In case of product unavailability, customers can opt for an equivalent value exchange. If not, a refund will be provided via bank transfer or agreed-upon method within 7 working days from the request date."
3. Notification and Delivery scope
- Notification Period: Customers are required to notify us within 48 hours from the receipt of the product in cases involving missing or breakage.
- Product Return Shipping Period: The product must be shipped back within 14 days from the receipt of the item.
- Exchange/Return Location: Customers are offered the flexibility to either bring the goods directly to our office/store or utilize postal service for the return process.