We accept all customer complaints related to the use of our company's services.
For all warranty cases, customers can contact us to proceed with the warranty procedure.
The maximum time to resolve complaints is 03 (three) working days from the receipt of the customer's complaint. In the case of force majeure, both parties will negotiate accordingly.
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FRENZ Brainband is a wellness device and not a medical device. If you have any medical concerns, please consult with your healthcare provider before using this device.