Before receiving the goods and making the payment, customers have the right to inspect the products. We do not support product testing.
Please open the package and check the contents to ensure that the delivered order matches the ordered items in terms of quantity and specifications. Please refrain from trying or using the products.
After agreeing to accept the delivered items, customers can make the payment to the delivery personnel (in the case of Cash on Delivery orders) and receive the goods.
If customers are not satisfied with the product, they have the option to refuse the delivery. In this case, we will charge an additional return fee equivalent to the shipping fee of the placed order.
- When inspecting the order, the delivery personnel must wait for customers to check the contents inside the package. If the delivery personnel refuse customers' request to inspect the goods, please contact Frenzband.com via the hotline: 024 3221 2268 for assistance.
- Frenzband.com will not be responsible for the quantity, specifications, or any defects of the products once the order has been successfully delivered.
- Customers should avoid using sharp objects to open the package to prevent any damage to the products inside. In cases where the product is damaged due to customer mishandling, Frenzband.com regrets that we cannot support product exchanges, returns, or warranties.