JOBS DESCRIPTION

AFTER SALES LEADER

ABOUT EARABLE

Earable™ Neuroscience US is a deep tech company delivering scalable, human-centric solutions that improve the everyday experience – from deep sleep to all-day focus. Earable™ invented FRENZ™ - the world’s first consumer brainband that can measure and stimulate brain activity with clinical precision, so you can sleep more deeply, find sharper focus, and unlock the true potential of your brain. It is the recipient of multiple scientific awards and holds 15 patents globally.
More details: https://frenzband.com/

ROLE DESCRIPTION

• Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards

• Assist clients in resolving issues and complaints concerning purchased products or services

• Coordinate with related department/person to set up after sales service center operation policy

• Gather information on competitor service policies.

• Organize the system, manage, monitor and be responsible for the company's after-sales service activities

• Develop & implement policies and systems of after-sales service processes.

• Develop, control and evaluate product quality standards and after-sales services.

• Plan, organize and manage repair, maintenance and product warranty activities

• Building, managing and training personnel of the service department.

• Manage and take care of the customer system.

• Propose ideas, initiatives, improvements in technical work, maintenance, warranty, improvement ideas, new product development, service quality,...

• Coordinate with the Sales & Marketing Department in internal training, research, customer care and development activities.

• Perform other tasks as assigned by the Board of Directors.

• Set KPIs to evaluate the performance of After Sales Dept., and monitor the results regularly and complete the KPIs

• Summary company after sales service report

ABOUT YOU

• University degree, MBA degree is a plus.

• 3+ years of After-sales experience in the … service field

• Proven experience in after-sales management or a related field

• Good at leading and organizational skills.

• Computer skill (MS office). Good at English.

OPPORTUNITIES AND BENEFITS

• Contribution to a Vietnamese product that can conquer global market

• Work with coolest technologies and hardware integration

• Clear policy of performance review, awards and promotion 

• Full salary during probation period

• Free lunch at office, free motorbike parking

• Paid leave: 12 day off annually

• Activities: Teambuilding, happy lunch, happy hour and many interesting cultural activities

• Health care: Annual health check

• Insurance: Social insurance, health insurance

• Working hour: Mon-Fri 8.00 AM - 6.00 PM

HOW TO APPLY

Letters of interest and CVs in English or Vietnamese should be sent electronically to us (Careers@earable.ai)

Please indicate in the email subject “Application for <Job Title> ”.

Only short-listed candidates will be invited for interviews.

CONTACT INFORMATION

Earable Vietnam Co., Ltd.

Address: Floor 3rd, Tower A, Sky City Towers, 88 Lang Ha, Dong Da, Hanoi

Hotline: +84 383069558 

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