Welcome to the website https://frenzband.com/ - built and owned by Earable Inc. (referred to as "Earable”, "we,", and "our").
By accessing our website https://frenzband.com/ as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto, you agree to Earable’s terms and conditions (collectively, the “Site”).
The website reserves the right to change, modify, add, or remove any part of the Terms of Sale at any time. These changes are effective immediately upon being posted on the website without prior notice. If you continue to use the website after the updated Regulations and Terms have been posted, it signifies your acceptance of those changes. Please check regularly to stay updated on any changes we make.
Any information about products posted on the Site shall not be construed as an offer to enter into a contract by Earable to customers. The contractual relationship is formed and becomes effective from the moment Earable sends order confirmation email to customers. Order confirmation is only valid if the customer has successfully completed the full or partial payment for the entire value of the order (depending on the sales policy in effect at each specific time).
When customers want to cancel an order, please contact us within 24 hours from the time you complete placing your order. Email: frenzcare@earable.ai Earable operates from Monday to Friday, from 8 am to 6 pm ITC.
Upon successful cancellation, Earable will refund the amount paid by the customer after deducting the costs incurred for related platforms (including but not limited to Shopify payment gateway, E-commerce Platform, …). The refund will be credited to the bank account used for payment. The process will take up to 30 business days after you receive the cancellation confirmation email from Earable.
Information about promotional programs, rules, and conditions for each program will be updated on the Website, and the content of the programs may be subject to change without prior notice. Customers are kindly requested to carefully read the information and accept the terms and conditions accompanying the promotional campaign before placing an order. Any complaints will not be accepted if you have agreed to all the regulations and terms prior to placing an order.
Earable reserves the right to apply limitations in promotional programs, such as restrictions on the maximum quantity of products a customer can purchase in each promotional program, limitations on the purpose of purchasing products (for personal use only, not for commercial purposes or resale purpose), or other specified limitations (if any) detailed in each promotional program
If you receive a discount code from Earable, don't forget to use it during the checkout process to enjoy the best deals from Earable. The discount code can be used to place orders directly at https://frenzband.com/ In some other cases, the discount code may also be used when placing orders through Earable's stores on other e-commerce platforms.
Each order is only applicable for one (01) discount code. Customers will receive information about the terms and conditions of using the discount code provided.
The customer is responsible for the shipping cost, as specified in the Delivery and Shipping Policy.
Order payment transactions are processed through the Shopify payment gateway. Accepted payment methods include:
International payment cards
We will make every effort to deliver the product as soon as possible to our customers. The actual delivery time will depend on our product production schedule and the delivery location specified by the customer.
Upon shipment, you will receive a tracking number that allows you to monitor the progress of your order during transit. You can track your order through the designated shipping carrier's website.
In case the customer wishes to return the product, please refer to our Return Policy.
Returns and refunds are currently not available. Please let Earable know the reason for your product return so that Earable can improve service quality and enhance the customer experience. If customers encounter any issues while using the product, please contact Earable Customer Service Department for further assistance. Warranty service will be provided if your device meets the warranty conditions.
If customers encounter any issues while using the product, please refer to the Warranty policy and contact Earable Customer Service Department for further assistance.
The FRENZ Brainband is a wellness device developed to support and enhance the customer's overall well-being. It is not a medical device and is not intended to replace any medical treatments or equipment.
The FRENZ Brainband should not be used to diagnose, monitor, treat, alleviate, or compensate for any diseases, injuries, or disabilities. Customers with known medical conditions should consult their healthcare provider before using the device.
In case of any inquiries, including but not limited to product/service quality, product delivery, attitude of delivery personnel, product exchanges/returns, customers can send feedback to the following email addresses: frenzcare@earable.ai
Thank you for your interest in purchasing the FRENZ Brainband.
Our recent recognition with a 3rd CES Innovation Award this January (Link) has significantly increased global demand, resulting in limited stock for the next 2 months. To prioritize individuals with severe sleep challenges, we require your confirmation before purchase.
FRENZ Brainband has been shown to be most effective for those with serious insomnia, particularly individuals struggling with racing thoughts at bedtime, as it utilizes non-invasive CBT-i therapy (Cognitive Behavioral Therapy for Insomnia). For users without serious sleep problems, wearing a headband at night may cause discomfort, as it is natural for the body to resist unfamiliar sensations of wearing something on the head during sleep.
Before proceeding, please confirm the following:
PS: We are going to release an upcoming version with improved comfort for users without severe sleep issues. Enter your email to stay updated.
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