AFTER SALES LEADER
Earable™ Neuroscience US is a deep tech company delivering scalable, human-centric solutions that improve the everyday experience – from deep sleep to all-day focus. Earable™ invented FRENZ™ - the world’s first consumer brainband that can measure and stimulate brain activity with clinical precision, so you can sleep more deeply, find sharper focus, and unlock the true potential of your brain. It is the recipient of multiple scientific awards and holds 15 patents globally.
More details: https://frenzband.com/
Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
Assist clients in resolving issues and complaints concerning purchased products or services
Coordinate with related department/person to set up after sales service center operation policy
Gather information on competitor service policies.
Organize the system, manage, monitor and be responsible for the company's after-sales service activities
Develop & implement policies and systems of after-sales service processes.
Develop, control and evaluate product quality standards and after-sales services.
Plan, organize and manage repair, maintenance and product warranty activities
Building, managing and training personnel of the service department.
Manage and take care of the customer system.
Propose ideas, initiatives, improvements in technical work, maintenance, warranty, improvement ideas, new product development, service quality,...
Coordinate with the Sales & Marketing Department in internal training, research, customer care and development activities.
Perform other tasks as assigned by the Board of Directors.
Set KPIs to evaluate the performance of After Sales Dept., and monitor the results regularly and complete the KPIs
Summary company after sales service report
University degree, MBA degree is a plus.
3+ years of After-sales experience in the … service field
Proven experience in after-sales management or a related field
Good at leading and organizational skills.
Computer skill (MS office). Good at English.
OPPORTUNITIES AND BENEFITS
Contribution to a Vietnamese product that can conquer global market
Work with coolest technologies and hardware integration
Clear policy of performance review, awards and promotion
Full salary during probation period
Free lunch at office, free motorbike parking
Paid leave: 12 day off annually
Activities: Teambuilding, happy lunch, happy hour and many interesting cultural activities
Health care: Annual health check
Insurance: Social insurance, health insurance
Working hour: Mon-Fri 8.00 AM - 6.00 PM
HOW TO APPLY
Letters of interest and CVs in English or Vietnamese should be sent electronically to us (Careers@earable.ai)
Please indicate in the email subject “Application for <Job Title> ”.
Only short-listed candidates will be invited for interviews.
Earable Vietnam Co., Ltd.
Address: Floor 3rd, Tower A, Sky City Towers, 88 Lang Ha, Dong Da, Hanoi
Hotline: +84 383069558